Shipping & delivery

Do you have questions about shipping & delivery? Then you will most likely find an answer here. Do you still have questions afterwards? Don't hesitate to contact us.

  • How much does the delivery cost? Where do you deliver to?

    Your order can be delivered in the European countries mentioned bellow as well as in the UK.
    Unfortunately, deliveries outside Europe aren't possible.
    --> For shipping to the UK please make sure you select 'English - UK' at the language selection tab in the top right corner.

    The delivery rates for Europe (for 1 box):
    When you order more than one case, the delivery cost per case will decrease with every case you add to your order.
    When you proceed to checkout you will be given the exact delivery cost that applies to your order and our address.
    (Belgian and Dutch customers get free delivery when ordering 3 cases or more.)

    Czech Republic€25,00Poland€22,00
    Hungary€35,00The Netherlands€7,75

    It is not possible to have packages delivered in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Canary Islands and Balearic islands and PO Boxes.

  • How can I track my order?

    The moment your order is sent, you will receive an email with tracking link from PostNL. If you didn’t receive an email but have an account, then you can use the ‘track and trace’-code from the confirmationmail to check the status of your order via the website of PostNL.

  • What is the shipping period?

    If you place an order before 5pm, we will do our very best to deliver your parcel to you, for delivery within Belgium, no more than 2 to 3 working days afterwards if the product you want is in stock (excluding Sundays & public holidays). Of course, we depend on our shipping partner for this. If you order after 5 pm, we may need an extra day to get your parcel to you.

    We will ship your parcel as soon as all products are available. As soon as your package leaves the webshop, you will receive an e-mail with a link to track your package if you placed your order with an account. If you are not at home, our courier will leave a note in your letterbox, so you know where to pick up your package. This can be at a neighbour's, but also at one of the collection points.

  • Where can my parcel be delivered?

    It is possible to deliver your parcel at home, at your job or at a pick-up point nearby.

  • What should I do if my product has been delivered in a damaged condition?

    Jarr has very carefully chosen its transport and packaging partner to minimize the risk of breakages and damage. Jarr itself is not responsible for the packaging of the packages ordered, but if you do notice any breakages or damage, please inform us within 7 working days via so that we can follow this up quickly and help you in the right way.

    In order to help you faster, we would like to ask you to send some photos of the damaged product if necessary:

    • Photos of the package packaging with the barcode clearly visible
    • Photos of the package contents
    • Photos of the package, inside and outside, from different angles
    • Photos of the damage

    We will bear the cost of the return if it turns out that we are at fault. So please wait to send the product back until you have received an answer to your e-mail. For more information, please refer to our general terms and conditions.

  • My order was not complete. What can I do?

    When a part of your order is missing, it could be that a part is still on their way. To check where the remainder or your order is, use the ‘track and trace’ tool of PostNL.

    Is the missing part not traceable with the ‘track and trace’? Best to contact customer support via and add pictures as proof.

  • I have not received my order. What can I do?

    If you are not at home, your order will automatically be offered to your neighbours, or you will receive a note from PostNL in your letterbox to pick up your parcel at the collection point. There the parcel will be kept for 14 days, if you do not show up it will be sent back to us.

    Still haven't found your parcel? Then use PostNL's track and trace tool to locate your parcel. Something is not right, or the parcel is stuck somewhere. If so, please contact us: