Have you changed your mind? Did the product not meet your expectations or did you buy the wrong size? Then you will find all the answers to your questions here.
You can simply return your item within 14 days after receiving it without any motivation. Nonetheless, we kindly ask you to mention the return reason, without any obligation. This way, we can keep on improving our services and goods.
Yes, when you want to return your order you're free to return the full order, or only part of your order. You can however only return products in the condition they we delivered to you. Used products will not be accepted for returns.
Returning products should always be done in the original and undamaged packaging.
Delivery costs will only be reimbursed if the full order is returned. The costs of the return are not reimbursed.
Returning your order can be done quickly and easily, here. It is best to carefully follow the instructions on this page for the process to go as smoothly as possible.
If you wish to receive a refund, we kindly ask you to send us an e-mail to firstname.lastname@example.org, mentioning the order number. This way, we can process your refund much faster.
We will refund as soon as we have received and processed your return. We aim to complete the refund within 30 working days. When you receive a refund, this will amount to the value of the products ordered. Shipping costs will only be refunded if you return a full order. Shipping costs for returning an order will never be refunded.
No, unfortunately you cannot follow the status of the return. Please keep the proof of the return in case something goes wrong, this way we can help you more quickly.