Do you have questions about shipping & delivery? Then you will most likely find an answer here. Do you still have questions afterwards? Don't hesitate to contact us.
When you receive a confirmation email after canceling your order, it is best to wait until your order arrives at home. If you refuse the product at the door, it will automatically be sent back to us. You can also simply return your order. You can find the return procedure through this link.
Together with our packaging supplier we have developed a custom box for our JARR bottles that is not only very appealing, but also very functional in protection your precious booch. This box is one of a kind and minimizes the risk of damage to your order.
We chose our logistics partner very carefully, in order to minimize the change of damage during shipping. We've also developed a specially custom made box for our JARR bottles with this same purpose.
In case of damage to your order during shipping, you should inform us within 7 working days via firstname.lastname@example.org. This way we can contact our partner who is responsible for packaging in order to help you solve this issue.
Please include some pictures of the damage of your order, this way it will be quicker and easier for us to help you.
It's best to include pictures of the following
After your e-mail we can see if you are eligible for a return shipment at our expense. Don't return your product before you have an answer from us to your e-mail. For more information please look into our Terms and Conditions.
Can I have my order delivered anywhere in the world? How much does the delivery cost?
Packages can only be delivered to your home or work-address. You currently cannot pick up your order.
When you are not at home, your order will automatically be offered to your neighbors and you will receive a letter in your mailbox. If your neighbours aren't at home, you will also receive a letter and your products will be delivered to a collection point. The package will be stored there for 14 days and will be sent back to us if you don't pick it up.
If part of your order is missing, it's possible that the other part is still on its way. To check where the rest of your order is located you can use "multicolli" on the 'track and trace' tool of Bpost. If no other package is visible after clicking on "multicolli", it is possible that something has gone wrong with your order. In this case please contact us directly so we can help you out.
Belgian customers that terminate their order before 5pm should receive it within two full working days if the product was in stock on the moment of order. When ordering after 5pm, or just before a Sunday/holiday one or more working days extra should be taken into account.
If you have placed your order using an account on our website, a short while after having placed your order, you will receive a link with a tracking number for your order.
If part of your order is missing, it's possible that the other part is still on its way. To check where the rest of your order is located you can use "multicolli" on the 'track and trace' tool of Bpost. If no other package is visible after clicking on "multicolli", it is possible that something has gone wrong with your order. In this case please contact us directly so we can help you.