Returns & Cancellation

Have you changed your mind? Did the product not meet your expectations or did you buy the wrong size? Then you will find all the answers to your questions here.

  • What is your return policy?

    You can simply return your item within 14 days after receiving it without any motivation. Nonetheless, we kindly ask you to mention the return reason, without any obligation. This way, we can keep on improving our services and goods.

  • Can I return only a part of my order?

    Yes, when you want to return your order you're free to return the full order, or only part of your order. You can however only return products in the condition they we delivered to you. Used products will not be accepted for returns.

    Returning products should always be done in the original and undamaged packaging.

    Delivery costs will only be reimbursed if the full order is returned. The costs of the return are not reimbursed.

  • How do I return an item?

    Returning your order can be done quickly and easily. It is best to carefully follow the instructions on this page for the process to go as smoothly as possible.

    1. Send us an e-mail ( announcing your return.
    Mention the order number so we can guarantee a quick follow-up.

    2. All returns or exchanges must be reported in writing to us.
    Print out the revocation document and fill in the necessary details.

    3. Put your products, together with the revocation form, in the box.

    4. In order to return your order, it is necessary to send us the box. You cannot return yourself. The costs of returning are always for your own account.
    We advise you to send your return within Belgium via a Bpost point or post office (see for pricing information). Returns have to be shipped to our logistics partner:

    Returns JARR Webshop
    Industrial park North 5A
    9100 Sint-Niklaas

  • I have returned an item that I have purchased on the Duvel Webshop. When and how do I get my refund?

    If you wish to receive a refund, we kindly ask you to send us an e-mail to, mentioning the order number (starting with MCS) and your bank details (IBAN & BIC number). This way, we can process your refund much faster.

    We will refund as soon as we have received and processed your return. We aim to complete the refund within 30 working days. When you receive a refund, this will amount to the value of the products ordered. Shipping costs will only be refunded if you return a full order. Shipping costs for returning an order will never be refunded.

  • Can I track the status of my return?

    No, unfortunately you cannot follow the status of the return. Please keep the proof of the return in case something goes wrong, this way we can help you more quickly.